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Integrated call rating & organizational rollup
Reveal peak concurrent calls count for better SIP management
Cradle-to-grave call flow visibility
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Unify the reporting of communication interactions from various platforms for single pane-of-glass visibility
Combined UC, wireline & wireless activity by employee
Device level call activity tracking and analysis
Visibility into all agent activity - inside & outside the contact center
Single user interface for provisioning & MACD on multiple platforms
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Enhance the power of your UC with a complete set of tools that span the communications lifecycle
Integrated Quality of Service reporting
Integrated Trunk traffic analysis & utilization reporting
Embedded custom reporting engine
Historic trend reporting without imposed limitations
Automated & dynamic contact center scheduling
Unlock hidden value in recordings through automated Speech Analytics
